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Voicemail

From Support Wiki

Contents 1 Voicemail at The Graduate Center 1.1 Accessing Your Voicemail Mailbox 1.1.1 Inside: from your extension 1.1.2 Inside: From Another Extension 1.1.3 Outside 1.2 Leaving a Voicemail Message 1.2.1 From Your Own Extension 1.2.2 Entering a Callback Number 1.3 Changing Your Settings 1.3.1 Changing Your Mailbox Password 1.3.2 Recording A New Name Greeting 1.3.3 Recording a new personal greeting

Voicemail at The Graduate Center

Download a Quick Reference Guide to Voicemail (PDF, 136kb)

Accessing Your Voicemail Mailbox

Inside: from your extension

• dial "1699"
• enter your security code

Inside: From Another Extension

• dial "1699"
• press * followed by #
• enter your mailbox number (extension)
• enter your security code

Outside

• dial "212-817-1699"
• press #
• enter your mailbox number
• enter your security code

Leaving a Voicemail Message

From Your Own Extension

• press the Voice Mail key or dial x1699
• enter your security code when prompted
• press "2" and enter the mailbox in which you wish to leave the message
• the system will confirm the intended recipient by announcing his/her/its name
• if the name is correct, press "2" to leave your message after the tone, otherwise press "*" to cancel and start again
• when you have completed your message, press "2" again
• press "5" to send the message
• press "*" to backup to the last menu and to exit

Entering a Callback Number

• when finished recording a message, press "2"
• press "88"
• you will be prompted for the callback number (remember to include the area code)

Changing Your Settings

Changing Your Mailbox Password

note: default security code for new mailboxes is "0000"

• press the Voice Mail key or dial "1699"
• enter your security code when prompted
• press "3"
• press "1" for personal options
• press "4" to enter a new security code
• enter your new security code followed by "#"
• the voice mail system will confirm the code entered
• press "1" to confirm the new security code
• press "*" to backup to the last menu and to exit

Recording A New Name Greeting

• press the Voice Mail key or dial "1699"
• enter your security code when prompted
• press "3"
• press "1" for personal options
• press "5" to record your name only
• follow the system prompts
• press "*" to backup to the last menu and to exit

Recording a new personal greeting

• press the Voice Mail key or dial "1699"
• enter your security code when prompted
• press "3"
• press "1" for personal options
• press "3" to change the personal greeting
• follow the system prompts
• press "*" to backup to the last menu and to exit